Academic Advising Agent
Advises students on courses, degree requirements, funding and careers, at any hour.
The challenge
People wait in queues for answers and simple requests, and staff spend their day repeating the same information.
How it works
- 1Someone gets in touch by phone or chat.
- 2The agent works out who they are and what they need, and asks if anything is unclear.
- 3It finds the right information in your data.
- 4It completes the request in your system, after confirming with the person.
- 5If a member of staff is needed, it hands over with the full conversation.
Your people stay in control
The agent confirms before it changes anything, and hands over to a member of staff whenever a request is outside what it is allowed to do.
Systems we work with in Education
- Student information systems
- Learning management systems
- Assessment platforms
- Admissions and CRM
- Library and research databases
How we measure success
- How many requests are resolved without a handover
- How satisfied people are afterwards
- How long people wait
Kind of work
Conversations. The agent talks with people by phone or chat, answers their questions and completes their requests.
More in Education
Adaptive 1:1 Tutor AgentA patient tutor that adjusts to each student’s level and to whatever they are finding difficult.Conversational Language CoachA speaking partner for language learners that corrects gently and tracks progress over time.Admissions Essay CoachCoaches applicants on their essays by asking questions, without writing for them.Student Enquiry and Admissions AgentAnswers prospective students at any hour, checks entry requirements and guides applications to completion.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.