Insurance
Insurance is a document business with a conversation at each end. We build agents that read submissions and claims files, hold the first conversation with the policyholder, and prepare decisions for underwriters and adjusters.
New Claim Intake AgentTakes a new claim in one conversation, gathers the evidence and sends it to the right handler.Commercial Underwriting Submission AgentReads applications for business insurance, extracts the details, checks them against what you will insure and prepares the file for the underwriter.Policy Explanation AgentExplains to customers in plain language what their policy covers, quoting the relevant section.Claims Cost Recovery AgentFinds closed claims where another party was at fault and pursues their insurer for the cost.Claim Fraud Detection AgentInvestigates suspicious claims by comparing them with other claims and outside information.Insurance Agent AssistantHelps insurance salespeople quote, issue and service policies across your products.Loss Prevention AgentContacts customers with advice on avoiding losses, based on their circumstances and changing conditions such as weather.Renewals Management AgentManages policy renewals: recalculates the price, contacts customers and works to keep them.Insurance Regulatory Filing AgentTracks the filings each regulator requires and prepares compliant submissions on time.Medical Bill Review AgentReviews medical bills on injury claims for correct pricing, signs of fraud and appropriate treatment.Catastrophe Response AgentAdds claims capacity after a major event such as a storm: prioritises claims, assigns them and keeps customers informed.Online Insurance Quote AgentGives customers an insurance quote through a natural conversation in place of a long form.
Added for 2026
Newer problems, and older ones that the latest AI has made practical to solve.
Bordereaux Processing AgentReads bordereaux from coverholders in any layout, validates against the binder terms and loads clean data.Claims File Summary AgentSummarises long claims files and medical records into a chronology with page references for the handler.Property Damage Estimating AgentAssesses photos and video of damage, drafts the scope of repair and routes complex losses to an adjuster.Broker Submission Triage AgentReads broker emails and attachments as they land, scores appetite fit and puts the best risks in front of underwriters first.
Systems we work with
- Policy administration
- Claims management
- Rating engines
- Broker portals and bordereaux
- Third-party data such as weather, vehicle and property
Rules and standards we design for
- FCA Consumer Duty and fair-value rules
- Lloyd’s and delegated-authority requirements
- US state filing requirements
- Solvency reporting
Good places to start
- First notice of loss
- Submission intake
- Fraud and subrogation
- Renewals and servicing
Tell us which work takes up too much of your team’s time.
We will tell you honestly whether an AI agent can help, and what it would involve.