Customer Support
Customer support is where AI agents are most proven. We build agents that resolve issues end to end across voice, chat and email, take actions in back-office systems, and hand over to a person with the whole story when they should.
Support Email Triage AgentReads incoming support emails, works out what each customer needs and either resolves it or sends it to the right team.Phone Answering AgentAnswers the phone with a natural conversation in place of a menu, resolves routine calls and passes the rest to staff with the details.Support Staff AssistantWorks alongside your support staff: finds answers, drafts replies and carries out actions in your systems on request.Social Support AgentWatches social media, picks out genuine complaints and replies both publicly and privately.Proactive Issue Outreach AgentSpots a new product problem from support requests and contacts affected customers with a fix before they ask.Billing Dispute Resolution AgentInvestigates a customer’s billing complaint, reviews their account and resolves it within your policy.Quality Review and Coaching AgentReviews every support conversation, scores it and gives each member of staff personal coaching.Knowledge Curation AgentSees which answers staff cannot find or that are out of date, and drafts new and updated help articles.Unhappy Customer Recovery AgentNotices when a customer has had a poor experience, gets back in touch to put it right and confirms the outcome.Warranty & Claims AgentWorks out the fault, checks the warranty and sends a replacement, asking for approval above your limits.Multilingual Support AgentGives fluent support in many languages without a separate team for each.Business Customer Health AgentKeeps a score for each business customer, based on how they use your product, their support history and account notes.
Added for 2026
Newer problems, and older ones that the latest AI has made practical to solve.
Back-Office Resolution AgentCompletes the follow-up work a ticket needs across systems with no API, operating the screens as a trained agent would.Voice of Customer Insight AgentReads every conversation to quantify what customers are asking for and what is going wrong, with examples.Vulnerable Customer Support AgentRecognises signs of vulnerability in a conversation, adjusts the handling and routes to a specialist team.
Systems we work with
- Ticketing and CRM
- Contact-centre and telephony platforms
- Knowledge bases
- Billing and order systems
- Quality-assurance tools
Rules and standards we design for
- Call-recording and consent rules
- Vulnerable-customer obligations
- PCI DSS for payments by phone
- Sector complaint-handling rules
Good places to start
- Voice and chat resolution
- Email triage
- Agent assistance
- Quality and knowledge
Tell us which work takes up too much of your team’s time.
We will tell you honestly whether an AI agent can help, and what it would involve.