Travel & Hospitality
Travel goes wrong in real time and customers want it fixed in real time. We build agents that plan, rebook and serve guests across channels, and that keep pricing and operations in step with demand.
Multi-City Itinerary PlannerPlans trips with several stops from a simple conversation: flights, hotels, transport and activities.Travel Disruption Recovery AgentRebooks travellers when a trip is disrupted by cancellation, weather or a missed connection, without a wait on hold.In-Stay Hotel ConciergeHandles hotel guests’ requests by chat or voice at any hour: room service, local tips, dining and transport.Travel Loyalty Engagement AgentShows loyalty members how to use their points, how to reach the next status level and trips they would enjoy.Corporate Travel Policy AgentBooks business travel within company rules, answers expenses questions and matches trips to the accounts.Destination Experience AgentSuggests and books local activities based on a guest’s interests, the time they have and the weather.Airline Disruption CoordinatorCoordinates an airline’s response to disruption: rebooking passengers, reassigning crew and aircraft, and keeping people informed.Group Travel CoordinatorPlans and manages group travel for companies, weddings, sports teams and tours.Travel Site Merchandising AgentDecides which offers each visitor to a travel booking site sees first, and in what order.Hotel Revenue Management AgentAdjusts room prices and availability across booking channels to match demand.Travel Customer Service AgentHandles travel changes, refunds and complaints across airlines, hotels and other providers.Visa & Travel Document AgentTells travellers which visas and documents they need for their trip, as the rules change.
Added for 2026
Newer problems, and older ones that the latest AI has made practical to solve.
Group and Events Sales AgentResponds to event and group enquiries with availability, pricing and a tailored proposal within the hour.Guest Review Response AgentDrafts replies to guest reviews in the property’s voice and sends operational issues to the right department.Housekeeping and Maintenance Dispatch AgentSequences room cleaning and repairs around arrivals and departures and reassigns staff as the day changes.Refund and Compensation AgentWorks out what a disrupted passenger is owed under the applicable rules and pays or refers the claim.
Systems we work with
- Property management and central reservations
- Global distribution systems and NDC
- Airline operations systems
- Revenue management
- Guest messaging and CRM
Rules and standards we design for
- Passenger-rights rules such as UK261
- Package-travel regulations
- PCI DSS
- Visa and entry requirements
Good places to start
- Disruption recovery
- Guest concierge
- Group and corporate travel
- Revenue management
Tell us which work takes up too much of your team’s time.
We will tell you honestly whether an AI agent can help, and what it would involve.