Retail & E-commerce
Retail margins are made in thousands of small decisions a day. We build agents that write and maintain the catalogue, serve customers in conversation, and keep stock and promotions in line with demand.
Product Description Authoring AgentWrites product descriptions in your brand’s voice from supplier information and photos, across the whole range.Personal Shopping ConciergeChats with shoppers, understands what they need, recommends products that are in stock and helps them buy.Returns & Exchange AgentHandles returns from start to finish, finds out what went wrong and offers an exchange where that suits the customer.Inventory Rebalance AgentWatches demand, predicts where stock will run out and moves it between stores and warehouses within approved limits.Promotion Optimisation AgentPlans and tests promotions for each product category, allowing for their effect on other products and on stock.Review Insight AgentReads thousands of customer reviews and tells your buying and quality teams what customers like and dislike.Supplier Quote & Negotiation AgentRequests quotes and negotiates prices with suppliers for the smaller products buyers do not have time to chase.Size & Fit Recommendation AgentHelps shoppers choose the right size, using their past purchases and returns and each brand’s sizing.Store Associate AssistantGives shop staff instant answers about stock, products, returns and loyalty, by voice on the shop floor.Loyalty Lifecycle AgentWatches your loyalty members’ activity and sends each one the right offer at the right time.Visual Merchandising AgentProduces display guidance for each store, based on local sales, the season’s theme and the store’s layout.Online Order Fraud AgentReviews suspicious orders and decides whether to ship or hold them, without slowing down genuine customers.
Added for 2026
Newer problems, and older ones that the latest AI has made practical to solve.
Product Feed Agent for AI ShoppingKeeps product data complete and structured so AI shopping assistants can find, compare and buy from you.Retail Media Campaign AgentPlans, launches and tunes sponsored listings across marketplaces and retail media networks within budget rules.Marketplace Seller Onboarding AgentChecks new sellers and listings against identity, safety and policy requirements before they go live.Supplier Compliance Document AgentCollects and checks supplier certificates, test reports and product-safety documents, and chases what has expired.
Systems we work with
- Commerce and order management
- Product information management
- ERP and warehouse systems
- CRM and loyalty
- Marketplaces and retail media
- Payments and fraud tools
Rules and standards we design for
- Consumer-rights and distance-selling law
- PCI DSS
- UK GDPR and marketing consent
- Advertising standards
Good places to start
- Catalogue content
- Conversational shopping and returns
- Inventory and promotions
- Order fraud
Tell us which work takes up too much of your team’s time.
We will tell you honestly whether an AI agent can help, and what it would involve.