Business Customer Health Agent
Keeps a score for each business customer, based on how they use your product, their support history and account notes.
The challenge
Good decisions depend on analysis that takes days to prepare, so plans are based on old numbers or on instinct.
How it works
- 1A question is asked, or a regular review is due.
- 2The agent pulls the figures from your data, using your definitions.
- 3It runs the analysis and tests different options.
- 4It explains what is driving the numbers and sets out the options.
- 5Your decision-maker chooses. Larger changes need sign-off.
- 6The approved change is made in your system.
Your people stay in control
The agent sets out the options. Your decision-maker chooses, and larger changes need sign-off before anything is changed.
Systems we work with in Customer Support
- Ticketing and CRM
- Contact-centre and telephony platforms
- Knowledge bases
- Billing and order systems
- Quality-assurance tools
How we measure success
- Time from question to answer
- How accurate forecasts are against what happened
- The value of the recommendations you adopt
Kind of work
Analysis and planning. The agent analyses your data, explains what it shows and sets out the options.
More in Customer Support
Quality Review and Coaching AgentReviews every support conversation, scores it and gives each member of staff personal coaching.Voice of Customer Insight AgentReads every conversation to quantify what customers are asking for and what is going wrong, with examples.Support Email Triage AgentReads incoming support emails, works out what each customer needs and either resolves it or sends it to the right team.Phone Answering AgentAnswers the phone with a natural conversation in place of a menu, resolves routine calls and passes the rest to staff with the details.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.