Carrier Check-Call Agent
Phones and messages drivers and dispatchers for status updates and records them against the load.
The challenge
People wait in queues for answers and simple requests, and staff spend their day repeating the same information.
How it works
- 1Someone gets in touch by phone or chat.
- 2The agent works out who they are and what they need, and asks if anything is unclear.
- 3It finds the right information in your data.
- 4It completes the request in your system, after confirming with the person.
- 5If a member of staff is needed, it hands over with the full conversation.
Your people stay in control
The agent confirms before it changes anything, and hands over to a member of staff whenever a request is outside what it is allowed to do.
Systems we work with in Logistics & Supply Chain
- Transport and warehouse management
- ERP and planning
- Carrier and visibility APIs
- EDI and supplier portals
- Customs systems
How we measure success
- How many requests are resolved without a handover
- How satisfied people are afterwards
- How long people wait
Kind of work
Conversations. The agent talks with people by phone or chat, answers their questions and completes their requests.
More in Logistics & Supply Chain
Supplier Order Follow-up AgentFollows up orders with suppliers: confirmations, shipping dates and problems.Shipment Exception AgentWatches shipments, spots delays early and works with carriers and customers to resolve them.Freight Quoting & Tendering AgentPrices a freight job across carriers in seconds and books it according to the customer’s rules.Load Planning & Optimisation AgentPlans each day’s loads: which goods go on which vehicle, within cost, capacity and delivery times.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.