Carrier Invoice & Dispute Agent
Checks carriers’ invoices against the agreed rates, challenges overcharges and follows up until the money is recovered.
The challenge
Staff copy information from documents into systems by hand. It is slow, and mistakes are found late.
How it works
- 1A document or file arrives.
- 2The agent reads it and picks out the details.
- 3It checks those details against your data and your rules.
- 4Items that pass are entered into your system.
- 5It confirms each entry was recorded correctly.
- 6Items that do not match go to your team, with the difference explained.
Your people stay in control
The checks follow fixed rules that you set. Your team sees every item that does not match, and nothing unusual is entered without them.
Systems we work with in Logistics & Supply Chain
- Transport and warehouse management
- ERP and planning
- Carrier and visibility APIs
- EDI and supplier portals
- Customs systems
How we measure success
- How many items go through without manual work
- How accurate the captured details are
- Cost per item processed
Kind of work
Document and data processing. The agent reads documents, checks the details and enters them into your systems.
More in Logistics & Supply Chain
Freight Quoting & Tendering AgentPrices a freight job across carriers in seconds and books it according to the customer’s rules.Shipment Exception AgentWatches shipments, spots delays early and works with carriers and customers to resolve them.Load Planning & Optimisation AgentPlans each day’s loads: which goods go on which vehicle, within cost, capacity and delivery times.Inventory Replenishment AgentPlans and places stock orders for each product and location, balancing availability against cash tied up.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.