Catastrophe Response Agent
Adds claims capacity after a major event such as a storm: prioritises claims, assigns them and keeps customers informed.
The challenge
The work crosses several teams and systems. Each handover adds delay, and things get lost in between.
How it works
- 1A job starts.
- 2A lead agent breaks it into parts.
- 3Specialist agents handle each part at the same time, each in its own system.
- 4The lead agent brings the results together and checks they agree.
- 5Your coordinator is asked only when something needs a decision.
- 6The finished work is recorded in your system.
Your people stay in control
Each agent can only do what you have allowed. When something needs a judgement call, it goes to your coordinator.
Systems we work with in Insurance
- Policy administration
- Claims management
- Rating engines
- Broker portals and bordereaux
- Third-party data such as weather, vehicle and property
How we measure success
- Total time from start to finish
- How often the work is right first time
- Cost per completed job
Kind of work
Coordination across teams. A lead agent splits a large job between specialist agents and brings their work together.
More in Insurance
New Claim Intake AgentTakes a new claim in one conversation, gathers the evidence and sends it to the right handler.Commercial Underwriting Submission AgentReads applications for business insurance, extracts the details, checks them against what you will insure and prepares the file for the underwriter.Policy Explanation AgentExplains to customers in plain language what their policy covers, quoting the relevant section.Claims Cost Recovery AgentFinds closed claims where another party was at fault and pursues their insurer for the cost.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.