Fraud Investigation Agent
Investigates suspicious payments from start to finish and gives the analyst a complete case file to decide on.
The challenge
The work crosses several teams and systems. Each handover adds delay, and things get lost in between.
How it works
- 1A job starts.
- 2A lead agent breaks it into parts.
- 3Specialist agents handle each part at the same time, each in its own system.
- 4The lead agent brings the results together and checks they agree.
- 5Your coordinator is asked only when something needs a decision.
- 6The finished work is recorded in your system.
Your people stay in control
Each agent can only do what you have allowed. When something needs a judgement call, it goes to your coordinator.
Systems we work with in Finance & Banking
- Core banking and card platforms
- Case management for fraud and AML
- Sanctions and identity data providers
- Loan origination
- Portfolio and order management
- Market data feeds
How we measure success
- Total time from start to finish
- How often the work is right first time
- Cost per completed job
Kind of work
Coordination across teams. A lead agent splits a large job between specialist agents and brings their work together.
More in Finance & Banking
New Customer Identity Check AgentCarries out the identity checks on new customers: reviews documents, screens against sanctions lists, maps who owns the business and rates the risk.Dispute Resolution AgentTakes a customer’s disputed card payment, gathers the evidence and decides within your limits, passing larger cases to staff.Compliance Monitoring AgentReviews staff communications and trading activity for breaches of the rules, and raises concerns early.Commercial Credit Memo AgentDrafts the report a lending committee needs, using the borrower’s accounts, market data and earlier reports.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.