Guest Review Response Agent
Drafts replies to guest reviews in the property’s voice and sends operational issues to the right department.
The challenge
Skilled people spend hours writing first drafts of documents that follow a familiar format, leaving less time to review and improve them.
How it works
- 1A request arrives.
- 2The agent gathers the facts and past examples from your data.
- 3It writes a first draft in your house style.
- 4It checks the draft against your standards and corrects it.
- 5A member of your team edits and approves it.
- 6The approved version is saved to your system.
Your people stay in control
Nothing is sent or published until a named member of your team has reviewed and approved it.
Systems we work with in Travel & Hospitality
- Property management and central reservations
- Global distribution systems and NDC
- Airline operations systems
- Revenue management
- Guest messaging and CRM
How we measure success
- Time to a first draft
- How many drafts are approved with only light edits
- How consistent the output is with your standards
Kind of work
Drafting. The agent writes the first version of a document for a person to edit and approve.
More in Travel & Hospitality
Travel Loyalty Engagement AgentShows loyalty members how to use their points, how to reach the next status level and trips they would enjoy.Destination Experience AgentSuggests and books local activities based on a guest’s interests, the time they have and the weather.Group and Events Sales AgentResponds to event and group enquiries with availability, pricing and a tailored proposal within the hour.Multi-City Itinerary PlannerPlans trips with several stops from a simple conversation: flights, hotels, transport and activities.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.