Maintenance Triage and Dispatch Agent
Diagnoses repair requests from photos and descriptions, books the right contractor and keeps the tenant informed.
The challenge
The work crosses several teams and systems. Each handover adds delay, and things get lost in between.
How it works
- 1A job starts.
- 2A lead agent breaks it into parts.
- 3Specialist agents handle each part at the same time, each in its own system.
- 4The lead agent brings the results together and checks they agree.
- 5Your coordinator is asked only when something needs a decision.
- 6The finished work is recorded in your system.
Your people stay in control
Each agent can only do what you have allowed. When something needs a judgement call, it goes to your coordinator.
Systems we work with in Real Estate
- Property management and accounting
- Listing services and portals
- CRM
- Building management systems
- Loan origination
- Planning and land registries
How we measure success
- Total time from start to finish
- How often the work is right first time
- Cost per completed job
Kind of work
Coordination across teams. A lead agent splits a large job between specialist agents and brings their work together.
More in Real Estate
Construction Coordination AgentCoordinates contractors and suppliers on building projects: schedules, questions and changes.Transaction Coordinator AgentManages the steps between an accepted offer and completion: surveys, conditions, legal work and the lender.Listing Content & Marketing AgentWrites the property description and marketing material from the photos and listing details.Buyer Concierge AgentAnswers buyers’ questions at any hour, checks what they are looking for and books viewings.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.