Marketplace Seller Onboarding Agent
Checks new sellers and listings against identity, safety and policy requirements before they go live.
The challenge
Each case needs someone to gather the evidence, check it against the rules and decide. Simple cases wait in the same queue as difficult ones.
How it works
- 1A case arrives.
- 2The agent gathers the evidence and the rules that apply.
- 3It assesses the case and recommends a decision, with its reasons.
- 4Simple, low-risk cases within your limits go ahead.
- 5Everything else goes to your approver with the evidence laid out.
- 6The decision and the reasons are recorded in your system.
Your people stay in control
You set the limits. Only simple, low-risk cases inside those limits go ahead automatically. Everything else is decided by your approver.
Systems we work with in Retail & E-commerce
- Commerce and order management
- Product information management
- ERP and warehouse systems
- CRM and loyalty
- Marketplaces and retail media
- Payments and fraud tools
How we measure success
- How often the agent agrees with your experts
- How many cases are cleared without waiting
- How quickly decisions are made
Kind of work
Decisions and approvals. The agent gathers the evidence, recommends a decision, and passes anything that is not simple to a person.
More in Retail & E-commerce
Online Order Fraud AgentReviews suspicious orders and decides whether to ship or hold them, without slowing down genuine customers.Product Description Authoring AgentWrites product descriptions in your brand’s voice from supplier information and photos, across the whole range.Personal Shopping ConciergeChats with shoppers, understands what they need, recommends products that are in stock and helps them buy.Returns & Exchange AgentHandles returns from start to finish, finds out what went wrong and offers an exchange where that suits the customer.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.