Multilingual Support Agent
Gives fluent support in many languages without a separate team for each.
The challenge
People wait in queues for answers and simple requests, and staff spend their day repeating the same information.
How it works
- 1Someone gets in touch by phone or chat.
- 2The agent works out who they are and what they need, and asks if anything is unclear.
- 3It finds the right information in your data.
- 4It completes the request in your system, after confirming with the person.
- 5If a member of staff is needed, it hands over with the full conversation.
Your people stay in control
The agent confirms before it changes anything, and hands over to a member of staff whenever a request is outside what it is allowed to do.
Systems we work with in Customer Support
- Ticketing and CRM
- Contact-centre and telephony platforms
- Knowledge bases
- Billing and order systems
- Quality-assurance tools
How we measure success
- How many requests are resolved without a handover
- How satisfied people are afterwards
- How long people wait
Kind of work
Conversations. The agent talks with people by phone or chat, answers their questions and completes their requests.
More in Customer Support
Phone Answering AgentAnswers the phone with a natural conversation in place of a menu, resolves routine calls and passes the rest to staff with the details.Support Staff AssistantWorks alongside your support staff: finds answers, drafts replies and carries out actions in your systems on request.Support Email Triage AgentReads incoming support emails, works out what each customer needs and either resolves it or sends it to the right team.Social Support AgentWatches social media, picks out genuine complaints and replies both publicly and privately.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.