Shop-Floor Operator Assistant
Gives machine operators spoken answers about procedures, records events and raises problems.
The challenge
People wait in queues for answers and simple requests, and staff spend their day repeating the same information.
How it works
- 1Someone gets in touch by phone or chat.
- 2The agent works out who they are and what they need, and asks if anything is unclear.
- 3It finds the right information in your data.
- 4It completes the request in your system, after confirming with the person.
- 5If a member of staff is needed, it hands over with the full conversation.
Your people stay in control
The agent confirms before it changes anything, and hands over to a member of staff whenever a request is outside what it is allowed to do.
Systems we work with in Manufacturing
- Manufacturing execution and SCADA historians
- ERP and planning
- Maintenance management
- Quality management
- Product lifecycle management
- Field-service platforms
How we measure success
- How many requests are resolved without a handover
- How satisfied people are afterwards
- How long people wait
Kind of work
Conversations. The agent talks with people by phone or chat, answers their questions and completes their requests.
More in Manufacturing
Predictive Maintenance AgentWatches machine data, predicts failures and schedules maintenance with the right parts and people.Quality Inspection AgentInspects parts on the production line using cameras, identifies defects and prompts action on the cause.Supplier Coordination AgentHandles day-to-day communication with hundreds of suppliers about orders, deliveries and quality problems.Production Scheduling AgentBuilds the production schedule and adjusts it as orders, materials, breakdowns and staffing change.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.