Size & Fit Recommendation Agent
Helps shoppers choose the right size, using their past purchases and returns and each brand’s sizing.
The challenge
People wait in queues for answers and simple requests, and staff spend their day repeating the same information.
How it works
- 1Someone gets in touch by phone or chat.
- 2The agent works out who they are and what they need, and asks if anything is unclear.
- 3It finds the right information in your data.
- 4It completes the request in your system, after confirming with the person.
- 5If a member of staff is needed, it hands over with the full conversation.
Your people stay in control
The agent confirms before it changes anything, and hands over to a member of staff whenever a request is outside what it is allowed to do.
Systems we work with in Retail & E-commerce
- Commerce and order management
- Product information management
- ERP and warehouse systems
- CRM and loyalty
- Marketplaces and retail media
- Payments and fraud tools
How we measure success
- How many requests are resolved without a handover
- How satisfied people are afterwards
- How long people wait
Kind of work
Conversations. The agent talks with people by phone or chat, answers their questions and completes their requests.
More in Retail & E-commerce
Personal Shopping ConciergeChats with shoppers, understands what they need, recommends products that are in stock and helps them buy.Returns & Exchange AgentHandles returns from start to finish, finds out what went wrong and offers an exchange where that suits the customer.Store Associate AssistantGives shop staff instant answers about stock, products, returns and loyalty, by voice on the shop floor.Product Description Authoring AgentWrites product descriptions in your brand’s voice from supplier information and photos, across the whole range.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.