Specialty Referral Coordinator
Finds the right specialist, books the appointment and sends the patient’s records, starting from the doctor’s referral.
The challenge
The work crosses several teams and systems. Each handover adds delay, and things get lost in between.
How it works
- 1A job starts.
- 2A lead agent breaks it into parts.
- 3Specialist agents handle each part at the same time, each in its own system.
- 4The lead agent brings the results together and checks they agree.
- 5Your coordinator is asked only when something needs a decision.
- 6The finished work is recorded in your system.
Your people stay in control
Each agent can only do what you have allowed. When something needs a judgement call, it goes to your coordinator.
Systems we work with in Healthcare
- Electronic health records via FHIR and HL7
- Practice management and scheduling
- Payer portals and clearing houses
- Contact-centre telephony
- Imaging and lab systems
How we measure success
- Total time from start to finish
- How often the work is right first time
- Cost per completed job
Kind of work
Coordination across teams. A lead agent splits a large job between specialist agents and brings their work together.
More in Healthcare
Clinical Trial Matching AgentCompares patient records with the entry rules for open clinical trials and tells the care team who may be eligible.Clinical Intake & Triage AgentAnswers patients at any hour, asks about their symptoms, judges how urgent the case is and directs them to the right care.Prior Authorisation AgentPrepares and submits requests for insurer approval of treatment, then follows them up, so staff handle only the exceptions.Clinical Note-Taking AgentListens to the appointment, writes up the clinical notes and prepares the orders for the clinician to check and sign.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.