Tenant Service Agent
Handles tenants’ requests about repairs, bills and their lease from start to finish.
The challenge
People wait in queues for answers and simple requests, and staff spend their day repeating the same information.
How it works
- 1Someone gets in touch by phone or chat.
- 2The agent works out who they are and what they need, and asks if anything is unclear.
- 3It finds the right information in your data.
- 4It completes the request in your system, after confirming with the person.
- 5If a member of staff is needed, it hands over with the full conversation.
Your people stay in control
The agent confirms before it changes anything, and hands over to a member of staff whenever a request is outside what it is allowed to do.
Systems we work with in Real Estate
- Property management and accounting
- Listing services and portals
- CRM
- Building management systems
- Loan origination
- Planning and land registries
How we measure success
- How many requests are resolved without a handover
- How satisfied people are afterwards
- How long people wait
Kind of work
Conversations. The agent talks with people by phone or chat, answers their questions and completes their requests.
More in Real Estate
Buyer Concierge AgentAnswers buyers’ questions at any hour, checks what they are looking for and books viewings.Listing Content & Marketing AgentWrites the property description and marketing material from the photos and listing details.Commercial Lease AbstractionSummarises long commercial leases into their key terms, options and restrictions.Property Valuation AgentProduces a valuation with comparable sales, adjustments and a written explanation, for homes or commercial property.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.