Visa & Travel Document Agent
Tells travellers which visas and documents they need for their trip, as the rules change.
The challenge
Each case needs someone to gather the evidence, check it against the rules and decide. Simple cases wait in the same queue as difficult ones.
How it works
- 1A case arrives.
- 2The agent gathers the evidence and the rules that apply.
- 3It assesses the case and recommends a decision, with its reasons.
- 4Simple, low-risk cases within your limits go ahead.
- 5Everything else goes to your approver with the evidence laid out.
- 6The decision and the reasons are recorded in your system.
Your people stay in control
You set the limits. Only simple, low-risk cases inside those limits go ahead automatically. Everything else is decided by your approver.
Systems we work with in Travel & Hospitality
- Property management and central reservations
- Global distribution systems and NDC
- Airline operations systems
- Revenue management
- Guest messaging and CRM
How we measure success
- How often the agent agrees with your experts
- How many cases are cleared without waiting
- How quickly decisions are made
Kind of work
Decisions and approvals. The agent gathers the evidence, recommends a decision, and passes anything that is not simple to a person.
More in Travel & Hospitality
Refund and Compensation AgentWorks out what a disrupted passenger is owed under the applicable rules and pays or refers the claim.Multi-City Itinerary PlannerPlans trips with several stops from a simple conversation: flights, hotels, transport and activities.Travel Disruption Recovery AgentRebooks travellers when a trip is disrupted by cancellation, weather or a missed connection, without a wait on hold.In-Stay Hotel ConciergeHandles hotel guests’ requests by chat or voice at any hour: room service, local tips, dining and transport.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.