Warranty & Claims Agent
Works out the fault, checks the warranty and sends a replacement, asking for approval above your limits.
The challenge
Each case needs someone to gather the evidence, check it against the rules and decide. Simple cases wait in the same queue as difficult ones.
How it works
- 1A case arrives.
- 2The agent gathers the evidence and the rules that apply.
- 3It assesses the case and recommends a decision, with its reasons.
- 4Simple, low-risk cases within your limits go ahead.
- 5Everything else goes to your approver with the evidence laid out.
- 6The decision and the reasons are recorded in your system.
Your people stay in control
You set the limits. Only simple, low-risk cases inside those limits go ahead automatically. Everything else is decided by your approver.
Systems we work with in Customer Support
- Ticketing and CRM
- Contact-centre and telephony platforms
- Knowledge bases
- Billing and order systems
- Quality-assurance tools
How we measure success
- How often the agent agrees with your experts
- How many cases are cleared without waiting
- How quickly decisions are made
Kind of work
Decisions and approvals. The agent gathers the evidence, recommends a decision, and passes anything that is not simple to a person.
More in Customer Support
Support Email Triage AgentReads incoming support emails, works out what each customer needs and either resolves it or sends it to the right team.Phone Answering AgentAnswers the phone with a natural conversation in place of a menu, resolves routine calls and passes the rest to staff with the details.Support Staff AssistantWorks alongside your support staff: finds answers, drafts replies and carries out actions in your systems on request.Social Support AgentWatches social media, picks out genuine complaints and replies both publicly and privately.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.