Customs Broker Agent
Classifies goods, prepares customs paperwork and manages clearance across countries.
The challenge
Each case needs someone to gather the evidence, check it against the rules and decide. Simple cases wait in the same queue as difficult ones.
How it works
- 1A case arrives.
- 2The agent gathers the evidence and the rules that apply.
- 3It assesses the case and recommends a decision, with its reasons.
- 4Simple, low-risk cases within your limits go ahead.
- 5Everything else goes to your approver with the evidence laid out.
- 6The decision and the reasons are recorded in your system.
Your people stay in control
You set the limits. Only simple, low-risk cases inside those limits go ahead automatically. Everything else is decided by your approver.
Systems we work with in Logistics & Supply Chain
- Transport and warehouse management
- ERP and planning
- Carrier and visibility APIs
- EDI and supplier portals
- Customs systems
How we measure success
- How often the agent agrees with your experts
- How many cases are cleared without waiting
- How quickly decisions are made
Kind of work
Decisions and approvals. The agent gathers the evidence, recommends a decision, and passes anything that is not simple to a person.
More in Logistics & Supply Chain
Shipment Exception AgentWatches shipments, spots delays early and works with carriers and customers to resolve them.Freight Quoting & Tendering AgentPrices a freight job across carriers in seconds and books it according to the customer’s rules.Load Planning & Optimisation AgentPlans each day’s loads: which goods go on which vehicle, within cost, capacity and delivery times.Carrier Invoice & Dispute AgentChecks carriers’ invoices against the agreed rates, challenges overcharges and follows up until the money is recovered.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.