Voice Phone Screen Agent
Holds the first phone interview on qualifications, pay and practical details, and gives the recruiter a summary to decide on.
The challenge
People wait in queues for answers and simple requests, and staff spend their day repeating the same information.
How it works
- 1Someone gets in touch by phone or chat.
- 2The agent works out who they are and what they need, and asks if anything is unclear.
- 3It finds the right information in your data.
- 4It completes the request in your system, after confirming with the person.
- 5If a member of staff is needed, it hands over with the full conversation.
Your people stay in control
The agent confirms before it changes anything, and hands over to a member of staff whenever a request is outside what it is allowed to do.
Systems we work with in HR & Recruiting
- HR information systems such as Workday and SAP SuccessFactors
- Applicant tracking
- Payroll and benefits
- Learning platforms
- Calendars and collaboration tools
How we measure success
- How many requests are resolved without a handover
- How satisfied people are afterwards
- How long people wait
Kind of work
Conversations. The agent talks with people by phone or chat, answers their questions and completes their requests.
More in HR & Recruiting
Employee HR Helpdesk AgentAnswers employees’ questions about benefits, leave, pay and policy, in any language, quoting the source.Candidate Sourcing AgentFinds and scores candidates for a role and drafts a personal message to each for the recruiter to send.Interview Scheduling AgentArranges interviews between candidates and several interviewers across calendars and time zones.New-Hire Onboarding AgentGuides new starters through IT, HR and payroll set-up, answers their questions and tracks what is done.
Want this working in your organisation?
We can show it working on real examples from your business before you commit to a full build.